At Apex Firearm Supply, customer satisfaction and strict regulatory compliance are our top priorities. Due to the nature of the products we sell, our return and refund policy is governed by federal, state, and local laws, as well as manufacturer policies and ATF (Bureau of Alcohol, Tobacco, Firearms and Explosives) regulations.
Please read this policy carefully before placing an order. By completing a purchase with Apex Firearm Supply, you acknowledge and agree to the terms outlined below.
2. Firearms — All Sales Are Final
⚠️ IMPORTANT: Once a firearm has been transferred to you through a Federal Firearms License (FFL) dealer, it is legally considered a used firearm and cannot be returned to Apex Firearm Supply under any circumstances.
Before FFL Transfer
If you discover a defect or receive the wrong firearm before completing the FFL transfer:
- Do NOT accept the transfer.
- Contact us within 48 hours at contact@apexfirearmsupply.com or +1 (713) 600-7555.
- We will arrange return shipping and provide a replacement or full refund.
After FFL Transfer
Once you have taken possession of the firearm from your FFL dealer:
- All sales are final.
- Defective firearms must be handled directly with the manufacturer under their warranty.
- We will gladly assist you in contacting the manufacturer for warranty service.
3. Ammunition — Non-Returnable
Due to safety and liability reasons, ammunition is NON-RETURNABLE and NON-REFUNDABLE, except in the following cases:
- The product arrived damaged in transit.
- You received the wrong caliber or quantity.
Claims must be submitted within 72 hours of delivery with photographic evidence. Ammunition cannot be shipped back without prior authorization and proper HAZMAT handling.
4. Accessories & Non-Firearm Items
Non-firearm accessories (holsters, optics, cleaning kits, apparel, cases, parts, etc.) may be returned under the following conditions:
| Requirement | Details |
|---|---|
| Return Window | Within 30 days of delivery |
| Condition | Unused, unworn, and in original packaging with all tags/accessories |
| Proof of Purchase | Original order number or receipt required |
| Restocking Fee | 15% restocking fee may apply to opened or non-defective returns |
| Return Shipping | Customer is responsible unless item is defective or incorrect |
Non-Returnable Accessories
- Items marked “Final Sale” or “Clearance”
- Products that have been installed, mounted, or modified
- Gun parts and components (triggers, barrels, slides, lower/upper receivers, magazines once loaded)
- Items with broken manufacturer seals
5. Optics & Electronics
Optics, red dots, scopes, and electronic accessories may be returned within 15 days of delivery if:
- Unmounted and unused
- In original packaging with all accessories and documentation
- Free of any wear, scratches, or markings
Defective optics should be returned to the manufacturer for warranty service. We will assist you in facilitating this process.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Do not discard the packaging or product.
- Photograph the damage, packaging, and shipping label.
- Contact us within 48 hours of delivery at contact@apexfirearmsupply.com or +1 (713) 600-7555.
- We will provide a prepaid return label and arrange a replacement or refund.
Claims submitted after 48 hours may not be eligible for replacement or refund.
7. Order Cancellations
- Orders may be cancelled before shipment at no charge.
- Once an order has been shipped, it cannot be cancelled.
- Firearms orders in process of FFL transfer cannot be cancelled once the firearm has shipped to the receiving FFL dealer. In such cases, a 15% restocking fee plus return shipping costs will be deducted from your refund.
To cancel an order, contact us immediately at contact@apexfirearmsupply.com or +1 (713) 600-7555.
8. Refused or Failed FFL Transfers
If your firearm transfer is denied or refused due to:
- Failed background check
- Customer failure to pick up within the FFL dealer’s holding period
- Customer failure to provide proper identification
The firearm will be returned to Apex Firearm Supply, and you will be refunded the purchase price minus:
- Original shipping costs
- Return shipping costs
- A 15% restocking fee
- Any FFL transfer fees already paid
9. How to Request a Return
To initiate a return, follow these steps:
- Email us at contact@apexfirearmsupply.com with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Photos (if damaged or defective)
- Wait for a Return Merchandise Authorization (RMA) number.
- Do not ship items back without an RMA — unauthorized returns will be refused.
- Ship the item back using a trackable shipping method to the address provided with your RMA.
10. Refund Processing
- Approved refunds will be processed to the original payment method within 5–10 business days after we receive and inspect the returned item.
- Depending on your bank or card issuer, it may take an additional 3–7 business days for the refund to appear.
- Original shipping charges are non-refundable unless the return is due to our error.
11. Warranty Claims
Most firearms, optics, and electronic accessories carry a manufacturer’s warranty. For warranty service:
- Contact the manufacturer directly.
- We are happy to provide contact information and support in facilitating warranty claims.
- Warranty repairs and replacements are handled solely by the manufacturer.
12. Legal Compliance
All returns, refunds, and exchanges are conducted in strict compliance with:
- ATF (Bureau of Alcohol, Tobacco, Firearms and Explosives) regulations
- Federal Firearms License (FFL) requirements
- Texas state firearm laws and applicable local ordinances
- Applicable federal and state consumer protection laws
Apex Firearm Supply reserves the right to refuse any return that does not comply with this policy or applicable law.
13. Contact Us
For questions, concerns, or to initiate a return, please contact our customer service team:
| contact@apexfirearmsupply.com | |
| 📞 Phone | +1 (713) 600-7555 |
| 🕐 Hours | Monday – Saturday, 9:00 AM – 7:00 PM CT |